ANNUAL REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2010

Shareholder information

Shareholder information

Key dates

We plan to:

Plan timeline

Keeping you in the picture

Keeping you in the picture You can find information about United Utilities quickly and easily on the group’s website at unitedutilities.com. Here the annual report and financial statements, corporate responsibility report, other reports, company announcements, the half year and final announcements and associated presentations are published.

Communications

  • If you want to receive future notifications by email rather than post, you can arrange this at shareview.co.uk
  • To obtain a paper copy of our annual report and financial statements 2010, write to the company secretariat at our registered office.  
  • If you wish to change how you receive shareholder documents, please write to our registrar, Equiniti, at the address below stating your name, shareholding and shareholder reference number.

Registrar

The registrar, Equiniti, can be contacted on 0871 384 2041 or textphone for those with hearing difficulties: 0871 384 2255. Calls to these numbers cost 8 pence per minute from a BT landline, other providers’ costs may vary. Lines are open 8.30 am to 5.30 pm, Monday to Friday. Their address is: Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA. Overseas shareholders may contact them on: +44 (0) 121 415 7048.

Equiniti offers a low cost share dealing service by telephone: 0845 603 7037 and online: shareview.co.uk/dealing. It also offers a stocks and shares ISA for United Utilities’ shares. For more information, call 0845 300 0430 or go to shareview.co.uk/dealing.

Tax vouchers

In line with many PLCs we are introducing annual tax vouchers which will be issued with the interim dividend normally paid in February for those shareholders who have their dividend paid electronically into their bank account. Should those shareholders electronically receiving their dividends wish to have a tax voucher for each payment, they should make arrangements with Equiniti via the contact details on this page.

American Depositary Receipts (ADRs)

United Utilities’ shares are traded in the USA in the form of American Depositary Receipts (ADRs), and trade under the symbol UUGRY on the OTC market. Each ADR represents two shares. JPMorgan Chase & Co. is the depositary and its address for enquiries is JPMorgan Chase & Co, P.O. Box 64504, St. Paul, MN 55164-0504. adr.com/ShareholderServices/ShareholderServices.aspx. Telephone: (800) 990-1135 or outside the US: +1 (651) 453 2128, or by email: jpmorgan.adr@wellsfargo.com.

Donating shares to ShareGift

ShareGift is a charity that accepts donations of small numbers of shares which are uneconomic to sell on their own. Shares donated to ShareGift are aggregated and sold with the proceeds passed on to a wide range of UK charities. For further details go to ShareGift.org or write to ShareGift at 17 Carlton House Terrace, London, SW1Y 5AH. Telephone: +44 (0)207 930 3737.

Warning to shareholders

Please be very wary of any unsolicited contact about your investments or offers of free company reports. It may be from an overseas ‘broker’ who could sell you worthless or high risk shares. If you deal with an unauthorised firm, you would not be eligible to receive payment under the Financial Services Compensation Scheme. Further information and a list of unauthorised firms that have targeted UK investors is available from the Financial Services Authority at moneymadeclear.fsa.gov.uk.

Avoiding unsolicited mail

United Utilities is legally obliged to make its register of members available for inspection in some circumstances. This may lead to you receiving unsolicited mail. If you have a UK registered address and want to limit the amount of personally addressed unsolicited mail you receive, please write to the Mailing Preference Service, Freepost 29, LON20771, London, W1E 0ZT, or register by telephoning +44 (0)845 703 4599 or online at mpsonline.org.uk.