| |
2009/10
|
2008/09
|
| Financial (2008/09 restated) |
|
|
| Revenue from continuing operations |
£2,439.1m
|
£2,427.2m
|
|
Operating profit from continuing operations
|
£817.9m
|
£729.5m
|
|
Underlying(1) operating profit from continuing operations
|
£756.3m
|
£736.1m
|
|
Profit before taxation from continuing operations
|
£474.2m
|
£529.3m
|
|
Underlying(1) profit before taxation from continuing operations
|
£500.4m
|
£531.3m
|
|
Total dividends per ordinary share
|
34.30p
|
32.67p
|
|
Basic earnings per share from continuing operations
|
59.2p
|
26.5p
|
|
Basic earnings per share from continuing and discontinued operations
|
59.2p
|
26.3p
|
|
Environment
|
|
|
|
Pollution incidents
|
8
|
11
|
|
Water quality – mean zonal compliance
|
99.94%
|
99.92%
|
|
Renewable energy generated
|
107GWh
|
100GWh
|
|
Employees
|
|
|
|
Employee engagement – employee opinion survey
|
67%
|
76%
|
|
Health and safety – incident rate per 100,000 employees
|
801
|
778
|
|
Customers
|
|
|
|
Water – relative efficiency banding(2)
|
Band B(2008/09)
|
Band B(2007/08)
|
|
Wastewater – relative efficiency banding(2)
|
Band C(2008/09)
|
Band C(2007/08)
|
|
Leakage – rolling annual average leakage
|
461 Ml/d
|
462Ml/d
|
|
Overall customer satisfaction (in response to enquiries)
|
82%
|
76%
|